Mark Meyer, director of Service & Support – Domino Digital Printing North America, has been with the company for 37 years, and enters the final stretch as he plans to retire this year. Mark sums up his more than three decades at Domino: “It’s been a terrific journey and it’s a hard call to leave, but it’s time for some new challenges.”

Mark, a pillar of the organization for more than three decades, is a kind, soft-spoken individual who always looks to put others first and help in any way that he can. It is this mindset that has facilitated building the foundation for the way Domino services and supports their customers.

L&NW recently caught up with Mark to learn more about the vital role that superior service and support play in Domino helping their customers to not only maintain, but grow their businesses.

L&NW: What do you want converters to know about Domino?
Mark: Our success is entirely tied to our customers’ success. We’re here to ensure that when they buy equipment from Domino, it operates reliably every day. When our customers are successful, we’re successful. And we believe that our customers are our business partners – a long-term relationship built on trust and collaboration.

L&NW: What makes Domino Service & Support a recipe for success?
Mark: We work closely with customers to optimize workflows, increase efficiency, and minimize downtime. Remote support tools like TeamViewer enable rapid troubleshooting, while proactive maintenance programs help prevent issues before they affect production. Customers may initially choose Domino for our strong brand, trusted digital printing technology, and insightful ROI tools. But they return for their second and third press because our Service & Support exceeds expectations. And because we’re helping them make a lot of money! Our goal is always to go above and beyond, ensuring a win-win partnership.

L&NW: How do customers describe their experience with Domino’s support?
Mark: Customers appreciate our hands-on approach and reliability. Many describe our technicians as an extension of their own teams, “like family,” providing responsive and personalized assistance. They recognize that our support plays a key role in their ambitious growth plans, reinforcing their trust and confidence in Domino.

L&NW: What role does training play in Domino’s support system?
Mark: Training is essential. Our programs cover everything from basic and advanced operator training to estimating and sales training and more. Our trainers emphasize our goal of turning “conscious competency into unconscious competency” before trainees leave Domino. Proper training ensures businesses maximize their investment and maintain peak efficiency.

L&NW: How does Domino foster long-term partnerships?
Mark: We constantly gather customer feedback to refine our services, surveying clients after every touchpoint. Our team integrates seamlessly with customers’ operations, treating their success as our own, so we want them to do extremely well. And our Digital Solutions team acts as a bridge between sales and service, ensuring that workflow optimization extends beyond the Domino press to the entire facility for maximum productivity.

L&NW: What is the ‘Domino Difference’?
Mark: The “Domino Difference” goes beyond high-quality equipment – it’s about trust, expertise, and true partnership. It represents our commitment to ensuring customer success through exceptional service, proactive support, and consistently going above and beyond to help our customers “do more.”

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